Note: All team members must work at least 1 full weekend (Sat+Sun) per month
Additional Notes
โ Convert to Valet Park
Vehicle Information
Pre-Existing Damage?
Today's Overview
๐Select a date and tap Run
๐ Select a date and tap Run
๐Select a date and tap Run
๐Select a range and tap Run
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๐ Checklist History
Past submissions โ Hyatt Place
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Add Employee
๐ Standard of Procedure
Hyatt Place Columbia
๐ Morning Shift
1
Move the Podium
Move the podium to either the right or left side of the sliding doors.
2
Opening Checklist
โ Count Self-Park and Valet cars from previous day in logbook
โ Ask Front Desk for today's arrivals and departures
โ Count non-compliance vehicles (no ticket) in lot
Write all information in the checklist app.
3
Check Out Valet Cars
Process checkouts for any valet vehicles scheduled to leave today.
4
Help Guests with Luggage
Assist guests checking in or out with their luggage.
5
QR Code โ Tip Scan
Ask departing guests if they would like to scan the QR code for Grazzy digital tipping.
6
Podium Position โ After 11 AM
๐ก๏ธ Above 50ยฐF โ Podium must be outside
๐ก๏ธ Below 50ยฐF โ Can stay in sliding doors
๐ก๏ธ Below 40ยฐF โ Can stay all the way inside
โ๏ธ Afternoon Shift
1
Afternoon Checklist
โ Count all cars in logbook (current day)
โ Ask Front Desk for today's arrivals and departures
โ Count non-compliance vehicles (no ticket) in lot
2
Write Tickets for Cars
Go out to the lot and write tickets for Self-Park and Valet cars.
โ ๏ธ Valet spots must have cones โ no self-parking in valet spots. Valet only!
3
Fill Information Gaps
Before end of shift, fill in any missing information in the logbook to ensure complete records.
๐ Night Shift
1
Check In Cars
Same process as afternoon shift โ check in arriving cars and update the logbook.
2
Convert Self-Park โ Valet
If a Self-Park guest needs to be converted to Valet:
1๏ธโฃ Write them a Valet ticket
2๏ธโฃ Fill out the valet ticket information as usual
3๏ธโฃ In the app, use the Convert to Valet option on their vehicle
3
Move Podium at End of Shift
At end of night shift, move the podium beside the front desk.
4
Closing Checklist
โ Count all cars in logbook for the current day
โ Verify all cars are locked and lights are off
โ If any valet car needs to leave before 6AM โ bring to front and leave keys with Front Desk
โ Count non-compliance vehicles (no ticket) in lot
๐ฌ Guest Dialogue Scripts
Use these as a base โ customize naturally as needed.
๐งณ Helping Guests with Luggage
"Hello, would you like any help with your luggage?"
๐ฑ QR Code โ Grazzy Tips
"Did you enjoy your stay? Well, my name is ____, and if you could help us out by scanning this code and mentioning anyone's name that helped you during your stay, we would really appreciate it. Thank you!"
๐ Checking In Cars
"Hello, welcome to the Hyatt. Are you checking in? Well, my name is ___ and I'll be of service to you while you are here. Will you be parking here overnight? Ok, I'll write you a pass for the lot. You can go ahead and put this on your dash. Also, do you need a cart for your luggage?"
โญ Guest Review
Hyatt Place Columbia
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Did you enjoy our service?
Ask the guest to scan the QR code below to leave us a review on TripAdvisor!
1. Show the QR code to the guest while checking out
2. Ask: "Did you enjoy our valet service today?"
3. If yes: "Would you mind scanning this and leaving us a quick review? It means a lot to our team!"
4. Guest scans and goes directly to TripAdvisor
